Customer Service Advisor - Call Handler - Hybrid
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| Job Type | Permanent Full Time |
| Location | Straford, London |
| Area | London, England |
| Sector | Business Support - Customer Service |
| Salary | £23,000 to £24,000 per annum |
| Start Date | |
| Advertiser | SP Business |
| Job Ref | RS/Stratford |
| Job Views | 151 |
- Description
- We have an opportunity for a Customer Service Advisor to join our clients team in Straford.
Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels.
Key Responsibilities
Deal with inbound calls from residents and/or social housing provider in relation to repair works; including raising new jobs, appointments scheduling and existing works updates.
Adhere to call handling procedures, policies and operation processes in order to ensure “First Class” service is delivered at all times.
Use IT systems to raise new repairs, book in and rearrange appointments for customers and/or clients whilst on the phone.
Liaise with clients, internal operatives, managers, staff and sub-contractors in order to provide updates to works and resolving repairsissues.
Requirements
Previous experience in call centre environment, dealing with high volumes of calls (desirable)
First time customer service face to face, via the phone or writing
Excellent communication skills
Ability to prioritize tasks
Other Key Information
Working hours 8am-5pm Monday-Friday
Benefits 22 days annual leave which increases with length of service Pension Perkbox rewards Long service rewards Volunteering days
