Patient Coordinator

Do you have excellent customer service and coordination skills?

The role of a Patient Services Coordinator is to be an active and dynamic member of a passionate, patient and customer focused team. Coordinators will manage the delivery process for patients medication in a call centre environment, which is 98% talking to patients or third parties on the telephone or in some instances via email. All deliveries are booked using their in-house systems and the role requires the ability to be able to multi-task between talking on the telephone while using various computer systems (for example Excel).

• Proactively communicate with patients to arrange deliveries and manage patients held stock
• Proactively communicate with referring customers to give feedback to customers’ specification and communicate issues with deliveries, patients stock or patient well being
• Field communication from patient and/or customers and either act upon enquiry or pass it on to the correct department to act on communication
• Field patient/customer communication via numerous mediums including, telephone, email, SMS text messaging
• Managing communication in a professional and empathetic manner always
• Inputs

• Producing paperwork (delivery notes, collection notes etc) to ensure that deliveries and collections are performed correctly
• Processing paperwork to ensure that nursing is delivered correctly
• Recording

Mon – Friday - 8am – 4pm / 9am – 5pm / 10am – 6pm

Temp for 13 weeks with the potential to go Perm with a starting salary of £19,000

Expected start date: 28.03.22

Salary: £10.00-£10.50 per hour

To be successful in this position you will need to have excellent customer service skills, calm and professional telephone manner and a good level of excel.