Senior Administrator/Account Manager
This job does not exist anymore.
Try running a new searchor browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent Full Time |
| Location | Hertford, Hertfordshire |
| Area | Hertfordshire, England |
| Sector | Business Support - Administrator |
| Salary | £25,000 to £27,000 per annum |
| Start Date | |
| Advertiser | SP Business |
| Job Ref | RS/H57849 |
| Job Views | 89 |
- Description
- Do you have excellent written and verbal English?
Are you a competent Administrator with excellent attentiont to detail?
Do you have the ability to multi-task?
We are working with an well establised and exanding business based in central Hertford, within minutes walk of Hertford East Train Station whom require a Senior Administrator/Account Manager to join their team.
The role involves regular interaction with; clients, leasehold and freehold property owners, solicitors, mortgagees and other authorised third parties via email predominantly.
This is a fast-paced and varied role that requires excellent communication skills, attention to detail, familiarity with computer systems and databases, excellent numerical and written skills and; the ability to tactfully recover the funds owed.
You will be the main point of contact for all third parties wishing to contact the client in regards to the portfolio you are working on. You will need to make sure your diary and emails are kept up to date and all files in your portfolio are worked on in a timely manner and within our service level agreements.
Duties:- Caseload management
- Calculating and understanding client instructions and statement of accounts
- Entering new instructions onto the system
- Obtaining Land Registry documents – Titles, Leases, Transfers and understanding them
- Inbound / Outbound calls – Owners, solicitors, clients and mortgagees
- Responding to email/written queries from clients, owners, solicitors and mortgagees
- Dispute Resolution and responding to Reply Forms
- Complaint acknowledgement
- Use of clients databases to obtain statements, demands and invoices
- Payment plan negotiation and agreement
- Taking payments by card and allocating cheque payments
- Preparing and Serving Section 121 Notices
- Following set processes and guidelines ensuring all required actions are carried out to achieve desired outcome
- Reporting to client/client care
To be successful in the position you need to have strong administration and customer service skills, training on the role will be provided.
Hours: 9am to 5pm Monday to Friday
If you believe you have the skills then please apply now!
