Client Success Executive
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| Job Type | Permanent Full Time |
| Location | Harlow, Essex |
| Area | Essex, England |
| Sector | Business Support - Customer Service |
| Salary | £24,000 to £26,000 per annum |
| Start Date | |
| Advertiser | SP Business |
| Job Ref | RS/AcMg |
| Job Views | 132 |
- Description
- Are you bold and confident whom is a natural communicator?
Do you excellent written and spoken English?
Do you want to work for a market leading business?
Staff Partners Business are working with an extremly successful company based in Harlow whom are looking to grow their Client Success team through to pure growth.
Job Role
Working in a high volume, fast paced, ever changing environment, delivering a high-quality service to customers.
Core Responsibilities- Handling customer orders, enquiries and complaints via telephone, email, company and marketplace websites and letter as required.
- Responding to customer reviews.
- Assist with marketing and other departments as required.
- Processing customer refunds and returns including investigative enquiries and taking appropriate action to resolve.
- Liaising with appointed delivery companies and track orders as necessary.
- Monitor customer comments and report any recurring issues.
- Liaising with key departments including warehouse and purchasing when necessary.
- Participate on outbound call campaigns - warm customers
- Contact Key Account opportunities to introduce the company and offer personal management.
- Build and maintain lasting relationships with clients and partners by understanding focus and needs and anticipating them in advance.
- Follow up with clients regularly to ensure needs are being met and identify opportunities.
- Support and solve problems for clients by understanding their needs and exceeding their expectations.
- Illustrate to clients the value of our products and services to create growth opportunities.
Skills and experience- Good telephone manner.
- Confident, proactive personality with ability to prioritise workload.
- Computer literate in Excel, Word and Outlook.
- Able to compose well written emails
- Previous experience in a busy call centre of an e-commerce business or mail order company would be an advantage.
