Client Account Manager
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| Job Type | Permanent Full Time |
| Location | Hertford, Hertfordshire |
| Area | Hertfordshire, England |
| Sector | Business Support - Customer Service Business Support - Sales |
| Salary | £25,000 to £27,000 per annum |
| Start Date | |
| Advertiser | SP Business |
| Job Ref | JB/AccMgr |
| Job Views | 58 |
- Description
- Do you have exceptional customer service skills?
Are you organised and do you have the ability to manage your own workload?
Do you want to work in a professional, fast paced environment?
We are working with a well established business in Hertford whom require a Client Account Manager. The aim of the role is to work alongside the key account manager to supply a prompt and efficient service to their clients. The firm specalises in the recover unpaid service charges, ground rents and other arrears. You will proactively ensure we remain within the firms service level agreements and that our clients and their agents are kept regularly updated with the latest progress of each case they have referred to the business.
The role involves regular interaction with; clients, leasehold and freehold property owners, solicitors, mortgagees and other authorised third parties.
You will be required to obtain payment from owners within the shortest possible timeframe on behalf of our Clients whilst considering; individual owner vulnerabilities, the Pre Action Protocol for Debt Claims and the rules set out by the Financial Conduct Authority.
You will be able to readily identify what constitutes a legally valid dispute and you will provide a detailed response to the above via telephone and/or in writing in accordance with our processes. You will also be able to identify a genuine complaint in order to escalate you your manager.
This is a fast-paced and varied role that requires excellent communication skills, attention to detail, familiarity with computer systems and databases, excellent numerical and written skills and; the ability to tactfully recover the funds owed.
You will be the main point of contact for all third parties wishing to contact them in regards to the portfolio you are working on. You will need to make sure your diary and emails are kept up to date and all files in your portfolio are worked on in a timely manner and within our service level agreements.
It is important you build a good rapport with the rest of our team, our clients and the firms appointed Solicitors who have conduct of cases where matters require legal action in order to obtain the outstanding arrears.- Caseload management
- Calculating and understanding client instructions and statement of accounts
- Entering new instructions onto the system
- Obtaining Land Registry documents – Titles, Leases, Transfers and understanding them
- Inbound / Outbound calls – Owners, solicitors, clients and mortgagees
- Responding to email/written queries from clients, owners, solicitors and mortgagees
- Dispute Resolution and responding to Reply Forms
- Complaint acknowledgement
- Use of clients databases to obtain statements, demands and invoices
- Payment plan negotiation and agreement
- Taking payments by card and allocating cheque payments
- Preparing and Serving Section 121 Notices
- Following set processes and guidelines ensuring all required actions are carried out to achieve desired outcome
- Ensuring daily individual and team targets are achieved e.g diary, emails and distributed work
- Reporting to client/client care
