Centre Services Coordinator

Staff Partners Business are working with a well-established business based on the outskirts of Hertford (access via Hertford North Line). They are looking for a central services coordinator to support the team with a high level of customer service to their members and administration.

Member & Centre Administration & Customer Care Support (75%)
· First line Centre customer care activities through phone, email, social media and
web(Daily)
· New candidate registration and data validation.
· Maintenance of centre data quality and integrity on systems.
· All certification processing
· Processing and distribution of Centres Hub forms
· Coordinate effective running of accredited assessor workshops and process all
relevant documents in line with requirements.
· Ad-hoc centre query handling via email, social media and telephone.
· Maintenance of centre data quality and integrity on systems.
· Process Accredited approvals in line with procedures.

Providing Administrative Support (25%)
· To provide administrative support to all teams across the department as requested
including support for careers related activity
· Suggest enhancements to the service provision to add value for members & centres and
maximise member/centre interest in additional products and services.
· Pro-active liaison with key stakeholders about complex issues.
· Collaboratively work with others, sharing your experience, taking responsibility for workload
and strive for excellence.
· Contribute to team meetings and encourage others to do the same.

Cross work with other department teams on a regular basis and provide support to the
wider business as required.
· Support the Centre Services Manager in the delivery of project and departmental
objectives as required.
· Provide data as required, including but not limited to need verification reports,
registration/certification reports, Accreditation centre reports.
· New member registration and data validation.
· New member welcome engagement.
· Member retention activities

£20,000 - £23,000

To be successful in this position you will need to demonstrate excellent customer service skills, have excellent attention to detail and good organisational skills.

In return the client offers a 35 hour working week of 9am to 5pm, free parking and the most beautiful office surroundings. You will receive 8% non-contributory pension, private healthcare and free parking.

We look forward to your application