Administrator Coordinator

Do you have excellent customer service and coordination skills?

The role of a Patient Services Coordinator is to be an active and dynamic member of a passionate, patient and customer focused team. Coordinators will manage the delivery process for patients medication in a call centre environment, which is 98% talking to patients or third parties on the telephone or in some instances via email. All deliveries are booked using their in-house systems and the role requires the ability to be able to multi-task between talking on the telephone while using various computer systems (for example Excel).

• Full paid Training for the first 3 weeks 10am - 5pm shift pattern
• Proactively communicate with patients to arrange deliveries and manage patients held stock
• Proactively communicate with referring customers to give feedback to customers’ specification and communicate issues with deliveries, patients stock or patient well being
• Field communication from patient and/or customers and either act upon enquiry or pass it on to the correct department to act on communication
• Field patient/customer communication via numerous mediums including, telephone, email, SMS text messaging
• Managing communication in a professional and empathetic manner always

• Producing paperwork (delivery notes, collection notes etc) to ensure that deliveries and  collections are performed correctly
• Processing paperwork to ensure that nursing is delivered correctly

Mon – Friday - 8am – 4pm / 9am – 5pm / 10am – 6pm

We look forward to your application!

Apply today for an immediate interview !

To be successful in this position you will need to have excellent customer service skills, calm and professional telephone manner and a good level of excel.