Team Manager
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| Job Type | Permanent Full Time |
| Location | Harlow |
| Area | Essex, England |
| Sector | Business Support - Operations |
| Salary | £32,000 |
| Start Date | Immediate |
| Advertiser | SP Business |
| Telephone | +442039838810 |
| Job Ref | HW222333 |
| Job Views | 44 |
- Description
- Our client is looking for an experinced Team Manager with experience in a similar role of managing a large team , you will manage and develop and great team , the successful candidate must have excellent attention to detail ,
- Maintaining an open and honest channel of communication with all department managers
- Ensure effective and consistent communication throughout the team, keeping things simple
- Ensure SLA’s are continually reviewed and met with optimum levels of quality and service delivery
- Ensure appropriate reporting on SLA and staff maintaining consistency and relevance
- Ensuring the company complies with all regulatory and legal requirements
- Establishing and maintaining quality standards through call listening, feedback, training and performance management on a monthly basis
- Ensure claims are adjudicated in accordance with coverage and Underwriter’s expectations
- Monitoring claim spend where required
- Ensuring staff have the appropriate knowledge and training to assist with all types of customer service queries
- An ability to excel in getting the best out of your team members, through strong hands-on coaching and performance management
- Highly customer and delivery focused, thriving on working within a target driven environment implementing performance improvements through innovative ideas
- Ensure the companies processes and procedures are followed and adhered too
- 121s are completed within the company guidelines including any absence and performance issues
- Dealing with referrals and “floor walking”
- Dealing escalated CCT Forms and Manager call backs
- Ensure effective communication with other department heads and the sales force
- Other reasonable duties as required
