Engagement Officer

Do you have excellent content creation via Social Media?

Have you worked within the membership sector?

Purpose of Role

This companies online community forum, offers the opportunity for members to connect and discuss the latest industry developments. The platform also offers an alternative support route to their members.

This role focusses on supporting the member experience, while driving engagement and growth. Day to day activities include moderation of the platform, identify and provide training, guidance and support to local content contributors (internal and external stakeholders) and ensuring constant activity and engagement through planned content. The coordinator will also regularly repurpose content for use on multiple social media platforms and provide regularly statistic based reporting.

Online Community Management       

• Operate, manage and moderate the member community platform
• Work with the Community Manager to create, recommend and execute community engagement programmes and action plans across the member community platform
• Act as a champion for the online member community, monitoring and reporting sentiment
• Provide direction, coaching and support to ensure internal and external stakeholders are equipped to deliver objectives as required
• Review & update online community documents
• Encourage the community to engage and see the benefit of connecting on the platform
• Monitor & implement community feedback
• Plan and deliver innovative strategies to ensure community engagement and growth
• Support line manager with day to day admin activities as required

Content creation

• Work alongside the marketing team to create compelling content for the online member community
• Responsible for majority of platform content creation: banners, posts, news, copy and visuals community scheduling content to ensure regular activity and engagement on the platform
• Ownership of  a community content calendar working closely with social media lead

Essential Knowledge & Experience

• Membership body experience, in particular experience in community management from planning to execution and evaluation
• Experience in moderating community
• Research and action planning experience with a proven ability to investigate, evaluate and analyse information to produce actionable insight to agreed deadlines
• Excellent content creation skills using social media platforms
• Great collaboration skills
• Member and sector focussed; understands the needs of members and people in automotive, responds promptly and ensures the end-user is at the forefront of their thinking
• Ability to multitask with good time management
• I.T. / systems literacy
• Excellent reporting skills

Benefits:

• Non-contributory pension scheme, 8% from employer on commencement of employment
• 25 days holiday (save 3 days for Christmas closedown) plus bank holidays
• Private healthcare for employee and spouse/partner on successful completion of probationary period
• Free parking
• 35 Hour working week - 9am to 5pm