Customer service Operative
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| Job Type | Permanent Full Time |
| Location | Surrey |
| Area | Surrey, England |
| Sector | Business Support - Customer Service |
| Salary | £21,000 |
| Start Date | IMMEDIATE |
| Advertiser | SP Business |
| Telephone | +442039838810 |
| Job Ref | HW226 |
| Job Views | 10 |
- Description
- We are working with a family run business in Surrey looking for experienced Customer service Operatives to join a great team on a full-time basis you will be working in a call centre environment covering all Gas service contracts , the successful candidate will be responsible for delivering great customer experience through a variety of customer contact channels (phone, email, live chat etc). You will ensure our customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time.
Main responsibilities
• Achieve exceptional standards of customer service and always deliver ‘The Perfect Repair’
• Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
• Plan engineer’s work
• Carry out engineer diary management
• Book service appointments
• Approve engineers timesheets
• Monitor and action escalation reports
• Support the gas department with administration tasks Main pre-requisites
• Excellent communication skills at all levels (both written and verbal)
• Previous experience in a customer service role
• Exceptional customer service skills
• Understanding delivery of best value and continuous improvement
• Good organisational skills and excellent attention to detail.
• Demonstrate initiative and a good work ethic
Benefits
• Enviable reputation for high staff retention rates
• Role specific training and development
• Equal opportunities employer, with a culture to promote from within
• Mental Health awareness and resources
• We provide fruit each day and promote cycle schemes to encourage healthier lifestyles • Yearly annual leave increase after 5 years of service
• Open door policy
• London Living Wage employer
